Frequently Asked Questions
Everything you need to know about your Wittner shopping experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page that includes measurements in centimeters and conversions for EU, US, and UK sizing to ensure the perfect fit.
What is your return policy for online orders?
We offer a 30-day return policy for all full-priced items. Products must be in their original, unworn condition and include all original packaging to be eligible for a refund.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. We offer free standard shipping on all orders over $150.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support several flexible payment methods including Afterpay, Zip, and Klarna, allowing you to split your purchase into interest-free installments.
How can I care for my leather Wittner shoes?
To maintain the quality of your leather footwear, we recommend using a high-quality leather conditioner and a water-repellent spray. Avoid direct sunlight and moisture whenever possible.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.